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News & Advisories

Bill Deposit Refund for Eligible EnerZones Customers

  • Mar 26
  • 2 min read

EnerZones (Subic EnerZone, Lima EnerZone, Malvar EnerZone, Mactan EnerZone, and Balamban EnerZone) customers may be eligible to receive a refund of their bill deposit following the issuance of Energy Regulatory Commission (ERC) Resolution No. 03, Series of 2026. This resolution introduces updates to the Magna Carta for Residential Electricity Consumers and provides guidelines on when bill deposits may be refunded to customers

Under the resolution, you qualify for a refund if you meet any of the following criteria:

  • Lifeline Status: Currently enrolled in the 100% lifeline discount program.

  • Deposit Surplus: Your current bill deposit exceeds your total electricity consumption recorded over the previous 12 months.

  • Good Payment History: A record of full, on-time payments for a continuous two-year period.

What is a bill deposit? 

A bill deposit is a mandatory security deposit paid by customers when applying for a EnerZones (Subic EnerZone, Lima EnerZone, Malvar EnerZone, Mactan EnerZone, and Balamban EnerZone) power connection. Equivalent to one month's estimated consumption, it is collected during the application for new service or reconnection.

How will I receive the refund? 

If you are eligible, the refund will be automatically credited to your billing statement on the anniversary date of your service activation.

For further questions, you may visit any of EnerZones’ service centers:

  • (Subic EnerZone) Canal Road cor. Labitan St. CBD Area, Subic Bay Freeport Zone 2200 Philippines

  • (Lima EnerZone) Lima Square Business Loop, Lima Technology Center, Lipa City, Batangas 4217

  • (Malvar EnerZone) L2 B11 Palm Ave. Admin Compound, LISP IV Bulihan 4233 Malvar, Batangas Philippines

  • (Mactan EnerZone) Dinagyang Street, Mactan Economic Zone 2, Basak 6015 Lapu-Lapu City (Opon) Cebu, Philippines

  • (Balamban EnerZone) Bravo Street West Cebu Industrial Park – Special Economic Zone Buanoy 6041 Balamban Cebu Philippines

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